Refund policy

Return & Refund Policy - Loomeera

At Loomeera, we prioritize customer satisfaction and delight. Our aim is to provide you with the best products at the best prices, fostering long-term relationships built on trust and your love for exquisite sarees. However, in the rare event that a return is required, the following terms and conditions will apply:

How to Initiate a Return

If you wish to return a product, you must:

• Email us at loomeeradesigns@gmail.com, or
• Call or WhatsApp our customer care at +91 89763 49516

This request must be made within 7 days of receiving the product. Returns or refunds requested after 7 days will not be eligible.

Eligibility for Refund

Refunds are applicable only if a wrong or defective product has been sent by us. Terms and conditions apply.

To be eligible for a refund, customers must provide the following proofs within 24 hours of receiving the shipment:

• Unboxing Video: A clear video capturing the entire unboxing process, showing the package as it is opened.
• Received Product Image: Photos of the product highlighting any visible damage or issues, taken from multiple angles.
• Parcel Image: A picture of the parcel's current condition, including any external damages or discrepancies.
• Shipping Label Image: A photo of the shipping label, displaying all relevant information like tracking numbers and shipping details.

These images and videos should be sent via WhatsApp to +91 89763 49516.

Return and Exchange Process

From the day of receiving your package, we will validate your request only after authorization.

• We do not offer direct refunds.
• Products can only be exchanged or a store credit will be provided.

Options for Return/Exchange

Store Credit:

• A coupon code equivalent to the product amount will be emailed to you.
• This coupon can be used for future purchases on our website, with no expiration date.

Exchange:

• Products can be exchanged for items of the same or higher value (the difference in amount to be paid by the customer).
• If exchanging for a lower-value item, the remaining balance will be adjusted by us.

Please note: We do not offer reverse pickup services. Customers must courier the parcel to the following address:

801, Laxman Nagar So., Nr Thakordwar So., Kargil Chowk, Surat, Pin Code 395006

Important Guidelines

• The product must have its original packaging and tags intact. Items without original tags will not be accepted.
• Sarees with fall and edging are not eligible for return or exchange.
• Customized products and sale items are non-refundable and non-exchangeable.
• Only one replacement or return is allowed per order.

Order Cancellation

• Orders can only be canceled if they have not been dispatched.
• Prepaid orders will incur a cancellation charge based on the product amount.

Post-Return Process

Once your product is received at our warehouse, it will undergo a Quality Check (QC). Upon successful verification, your request will be processed.

Additional Notes

• Model images are for representation purposes only; slight variations in color, fabric, and design may occur due to lighting and photography.
• Accessories such as purses, jewelry, or decorations shown in the images are not included unless explicitly mentioned in the product description.
• Disclaimer: Any disputes arising will fall under the jurisdiction of the Surat Court.

Contact Us

For any further assistance, feel free to contact us at:
Email: loomeeradesigns@gmail.com
Phone / WhatsApp: +91 89763 49516